City Hospitals Sunderland approached Lilly UK for support while implementing a new meditech IT system into clinical practice. The upgrades to their technology and the provision of a specialist nurse to monitor the system enabled patients with diabetes to be reviewed and/or triaged by a specialist, and then have outpatient follow-up by the clinical team.

Implementation of this new system resulted in a reduction in hospital stays, costs, and bed days, as well as increased patient satisfaction. Furthermore, greater understanding of patient flow through the system meant that blockages to patient care could be identified and eradicated more quickly, and the project improved the efficiency and capacity of the care system.